RIVER ELECTRIC TERMS AND CONDITIONS

DAY PASSES

Check-In: 11:00 AM on your reservation date. Check-Out: 6:00 PM (all non-overnight guests must depart when pools close). Payment Policy: 100% of day pass fees and applicable taxes are due at time of booking. Cancellation Policy: Cancellations within 3 days of arrival forfeit the full deposit. No refunds are provided for inclement weather.

LODGING

Check-In: 4:00 PM (property access begins at 3:00 PM). For earlier access, please purchase a separate day pass. Check-Out: 11:00 AM on departure day. Guests are welcome to enjoy the pool and restaurant facilities for the remainder of the day. Payment Policy: 100% of room charges, taxes, and resort fees are due at time of booking.

Cancellation Policy:

Cancellations within 7 days of arrival forfeit the full deposit. No refunds are provided for inclement weather.

Quiet Hours: 10:00 PM – 8:00 AM.

Amplified music (including portable speakers) is not permitted at any time. Please be considerate of other guests, as our canvas tents provide limited sound isolation. Guests receiving multiple noise complaints may be asked to leave the property.

Electrical Capacity:

Our tents feature limited electrical capacity designed for lighting and electronic device charging. To prevent power outages, please refrain from using high-wattage devices such as hair styling tools. For questions about specific devices, please contact us in advance.

Natural Environment:

Trees are an integral part of the River Electric experience, providing essential shade and natural beauty. Please understand that even healthy, well-maintained trees naturally shed leaves and branches, particularly during windy or extreme weather conditions. Management is not responsible for these natural occurrences or any resulting property damage. In the event we determine a tent area is unsafe, we reserve the right to relocate your accommodation for your safety. During forecasted extreme weather events, we may need to cancel and reschedule your reservation to a mutually agreeable date.

GENERAL POLICIES

Pet Policy: While we love animals, we cannot accommodate pets on the property. Please contact us for local boarding recommendations.

Smoke-Free Environment:

River Electric is entirely smoke-free, including e-cigarettes and vaping devices. Guests who wish to smoke must do so off property.

Pool Safety Guidelines:

• All guests must shower before entering the pool
• Individuals with open wounds, skin infections, contagious diseases, or recent illness (diarrhea within past 14 days) are prohibited from pool use
• Proper swimwear required at all times (no street clothes, cutoffs, or underwear)
• Children who are not toilet-trained must wear swim diapers specifically designed for pool use
• No running, pushing, wrestling, dunking, shoulder riding, or rough play or diving permitted
• No glass containers, outside food, or beverages in the pool area

Travel Insurance:

We recommend purchasing independent travel insurance to protect against unforeseen circumstances that fall within our cancellation policies.

Child Supervision:

Parents/guardians are responsible for their children’s safety and behavior at all times. Please supervise children in pools, showers, restrooms, and throughout the property. Children should not play in pathways or parking areas and should never be left unsupervised in tents.

Facilities:

Our property features one central restroom building with indoor and outdoor showers and multiple toilet stalls, servicing both day-use and overnight guests.

Food & Beverage:

Outside food and beverages are not permitted. Our on-site restaurant and shop are available to overnight guests from 7:00 AM to 10:00 PM most days.

WiFi:

Complimentary WiFi is available to all guests throughout their stay.

Personal Property:

River Electric management is not responsible for lost, stolen, or damaged guest property due to fire, theft, accident, or other causes. We recommend securing valuables in your vehicle or tent locker.

Weapons Policy:

Weapons, including firearms, are not permitted outside personal vehicles on the property.

Reservation Rights:

Management reserves the right to refuse service to anyone.

Liability Waiver:

Use of pool and grounds is at guests’ own risk. There is no lifeguard on duty. Guests agree to hold harmless and indemnify MKOR Holdings LLC & The Family Electric Project from any claims, damages, or injuries arising from use of the facilities.

Privacy Policy

MKOR Holdings LLC (“Company”) values your privacy and wants to ensure you understand how we collect, use and share your Personal Information. This policy applies to all Company Websites and properties managed by The Family Electric Project and their affiliates including River Electric. By providing Personal Information to us, you agree to this Privacy Policy.

Important Information

This Privacy Policy explains how we process your Personal Information when you use our Websites, including when you subscribe to newsletters, make reservations, or participate in promotions. Our Websites are not designed for children, and we do not knowingly collect data from individuals under 18.

Contact Information

Controller: MKOR Holdings LLC

Address: 577 Martin Ave, Rohnert Park, CA 94928

Email: | Phone: (707) 937-8915

Personal Information We Collect

“Personal Information” refers to data that identifies you, including:

• Identity Data: Name, username, title, date of birth, gender
• Contact Data: Addresses, email, phone numbers
• Financial Data: Payment card details
• Transaction Data: Purchase history
• Technical Data: IP address, browser information, device information
• Profile Data: Username, password, preferences, feedback
• Usage Data: How you interact with our Websites
• Marketing Data: Your marketing preferences

How We Collect and Use Personal Information

We collect Personal Information through our Services (Websites, Apps, WiFi) and from other sources (social networks, marketing partners, booking engines).

We use your information to:

• Process reservations and purchases
• Send newsletters and marketing materials (with consent)
• Handle inquiries and provide customer service
• Personalize your experience
• Administer promotions and contests
• Analyze data for business improvements
• Comply with legal requirements

Disclosure of Personal Information

We may share your information with:

• Our affiliates managed by The Family Electric Project Service providers (website hosting, payment processing) Marketing partners (with your consent)
• Social media platforms (based on your sharing activities)
• Legal authorities when required
• Other Information and Tracking

We collect non-identifying information through:

• Cookies and similar technologies
• Browser/device information
• Analytics services

You can manage cookies through your browser settings or at

http://www.allaboutcookies.org/manage-cookies/.

Security and Your Rights

We implement appropriate security measures to protect your information, though no system is 100% secure.

You have rights to:

• Opt out of marketing emails
• Access, correct or delete your Personal Information
• Object to processing
• Request data portability
• Withdraw consent

Contact to exercise these rights. We’ll respond to legitimate requests within one month.

Data Retention and International Transfers

We retain your information as long as necessary to provide our Services. As a global organization, we may transfer your data internationally with appropriate safeguards.

California Privacy Rights

California residents may request information about our disclosure of personal information to third parties for direct marketing purposes.

Updates to This Privacy Policy

We may update this policy periodically. Continued use of our Services after changes indicates your acceptance of the revised Privacy Policy.