Job openings

Location: River Electric, Guerneville CA
Position Type: Full-Time / Part-Time

*Includes Tips

Job Summary:

The Front Desk Agent is the first point of contact for guests and plays a key role in providing exceptional customer service. This position involves handling check-ins and check-outs, managing reservations, answering inquiries, and ensuring a smooth and welcoming experience for all guests.

Key Responsibilities:

• Guest Services:
• Greet guests warmly upon arrival and assist with check-in/check-out procedures.
• Provide information about hotel amenities, local attractions, and services.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Reservations & Operations:
• Manage bookings, cancellations, and modifications using the hotel’s reservation system.
• Process payments, handle deposits, and ensure accurate billing.
• Maintain a clean, organized, and professional front desk area.
• Communication & Coordination:
• Answer phone calls and respond to guest inquiries via email or in person.
• Coordinate with housekeeping, maintenance, and other departments for guest requests.
• Monitor room availability and update status as needed.

Qualifications & Skills:

• Prior experience in hospitality, customer service, or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently under pressure.
• Familiarity with hotel management software (e.g., Opera, PMS, or similar) is a plus.
• Availability to work nights, weekends, and holidays as required.

Why Join River Electric?

• Competitive pay and benefits
• Opportunities for career growth in hospitality
• Employee discounts on stays and dining
• Positive and team-oriented work environment