FREQUENTLY ASKED QUESTIONS & Policies
FAQS
WHAT TIME IS CHECK IN?
Hotel check in is 4pm but access to the pool begins at 3pm for overnight guests. If you would like earlier access to the pool, please purchase a separate Day Pass. Day Pass holders have access when the pool opens at 11am.
WHAT TIME IS CHECK OUT?
Hotel check out is 11 am but you have full access to the property until 6pm when the pools close.
CAN I BRING MY OWN FOOD?
There is no outside food or beverage permitted at The River Electric.
DO YOU HAVE A LIFEGUARD ON DUTY?
There is a lifeguard on duty at the large pool from 11am-6pm
IS THERE AN AGE RESTRICTION FOR SWIMMING?
Ages 2 and under are free. All children under the age of 12 must be supervised by an adult. Parents are responsible for supplying their own safety devices. Swim diapers are required for all children under the age of 2.
DO YOU PROVIDE TOILETRIES AND TOWELS?
Hotel and pool guests have access to fresh towels for the pool and showers as well as our in-house line of shampoo, conditioner, body wash, hand soap, and lotion.
WHERE DO I STORE MY VALUABLES DURING THE DAY?
For overnight guests, each tent is equipped with a lockable bureau with plenty of room for laptops, cameras, and personal items. For day use guests, we recommend locking valuables in your vehicle.
IS THERE WIFI?
Complimentary WiFi is available to all guests throughout their stay.
CAN I BRING MY DOG?
While we love animals, we cannot accommodate pets on property. Please contact us for local boarding recommendations.
POLICIES
DAY PASSES
Check-In: 11:00 AM on your reservation date.
Check-Out: 6:00 PM (all non-overnight guests must depart when pools close).
Payment Policy: 100% of day pass fees and applicable taxes are due at time of booking.
Cancellation Policy: Cancellations within 3 days of arrival forfeit the full deposit. No refunds are provided for inclement weather.
LODGING
Check-In: 4:00 PM (property access begins at 3:00 PM). For earlier access, please purchase a separate day pass.
Check-Out: 11:00 AM on departure day. Guests are welcome to enjoy the pool and restaurant facilities for the remainder of the day.
Payment Policy: 100% of room charges, taxes, and resort fees are due at time of booking.
Cancellation Policy: Cancellations within 7 days of arrival forfeit the full deposit. No refunds are provided for inclement weather.
Quiet Hours: 10:00 PM – 8:00 AM. Amplified music (including portable speakers) is not permitted at any time. Please be considerate of other guests, as our canvas tents provide limited sound isolation. Guests receiving multiple noise complaints may be asked to leave the property.
Electrical Capacity: Our tents feature limited electrical capacity designed for lighting and electronic device charging. To prevent power outages, please refrain from using high-wattage devices such as hair styling tools. For questions about specific devices, please contact us in advance.
Natural Environment: Trees are an integral part of the River Electric experience, providing essential shade and natural beauty. Please understand that even healthy, well-maintained trees naturally shed leaves and branches, particularly during windy or extreme weather conditions. Management is not responsible for these natural occurrences or any resulting property damage.
In the event we determine a tent area is unsafe, we reserve the right to relocate your accommodation for your safety. During forecasted extreme weather events, we may need to cancel and reschedule your reservation to a mutually agreeable date.
GENERAL POLICIES
Smoke-Free Environment: River Electric is entirely smoke-free, including e-cigarettes and vaping devices. Guests who wish to smoke must do so off property.
Pool Safety Guidelines:
- All guests must shower before entering the pool
- Individuals with open wounds, skin infections, contagious diseases, or recent illness (diarrhea within past 14 days) are prohibited from pool use
- Proper swimwear required at all times (no street clothes, cutoffs, or underwear)
- Children who are not toilet-trained must wear swim diapers specifically designed for pool use
- No running, pushing, wrestling, dunking, shoulder riding, or rough play
- No diving permitted
- No glass containers, outside food, or beverages in the pool area
Travel Insurance: We recommend purchasing independent travel insurance to protect against unforeseen circumstances that fall outside our cancellation policies.
Child Supervision: Parents/guardians are responsible for their children’s safety and behavior at all times. Please supervise children in pools, showers, restrooms, and throughout the property. Children should not play in pathways or parking areas and should never be left unsupervised in tents.
Facilities: Our property features one central restroom building with indoor and outdoor showers and multiple toilet stalls, servicing both day-use and overnight guests.
Food & Beverage: Outside food and beverages are not permitted. Our on-site restaurant and shop are available to overnight guests from 7:00 AM to 10:00 PM most days.
Personal Property: River Electric management is not responsible for lost, stolen, or damaged guest property due to fire, theft, accident, or other causes. We recommend securing valuables in your vehicle or tent locker.
Reservation Rights: Management reserves the right to refuse service to anyone.
Liability Waiver: Use of pool and grounds is at guests’ own risk. Guests agree to hold harmless and indemnify MKOR Holdings LLC & The Family Electric Project from any claims, damages, or injuries arising from use of the facilities.
